Foyer/The American Express Lounge/Sky VIP Lounge: 5pm 
Premium and OVO Live Entrance: 5:30pm 
Doors: 6pm 

Show start: 7pm*

*Subject to change

BEFORE YOU ARRIVE
Q: What time should I arrive for Fan benefits?
• Gold & Silver Standing queues officially opens at 14:30 – We strongly recommend you avoid arriving before 14:30, in accordance with venue operations.
• No early queue opens for Gold & Silver Seated. Access for Gold & Silver Seated is from 15:30.
• Soundcheck starts at 17:00.
• Note from Venue : For safety reasons, camping is prohibited. Venue security will be on site to manage early arrivals. Queuing is permitted only from the allocated start time. Please note: We won’t be able to adhere to any fan numbering systems.

Note: The weather may be warm — please bring water, dress comfortably, and take care while waiting outside. Don’t worry — everyone will definitely get in and receive their benefits!

WHERE TO QUEUE
Q: Where do I queue?
• Look for the teardrop flags marking the iMe Gold and iMe Silver lines.
• There will be separate queue locations for Gold & Silver Standing, and Gold & Silver Seated packages.
• Stay in your designated line to help the process run smoothly.
• Note from venue : venue is unable to adhere numbering system, it will operate on a first come first service basis for the Gold / Silver queues.

DURING ENTRY & REDEMPTION
Q: How does the benefit redemption work?
• You’ll receive your colored wristband before or during queuing. It will be put on by our staff.
• After your ticket is scanned, proceed directly to pick up your Fan benefits.
• Fans who damage or lose their wristband will not be issued a replacement and will automatically lose entitlement to all benefits.
• Kindly be informed wristbands are not transferable — if caught, fan benefits will be immediately revoked.
• Your wristband and laminate must be worn at all times during the event — torn, worn, or lost items will not be reissued or accepted.

Q: What Fan Benefits items will I receive?
• GOLD : Printed Autograph Poster, London Edition Photo Card, Gold Laminate with Lanyard
• SILVER : London Edition Photo Card, Silver Laminate with Lanyard

Q: Where does early entry give access to?
• Early entry gives you access to the venue concourses and facilities (such as restrooms, bars, etc.), but not the main bowl.

DURING FAN BENEFITS ACTIVITIES
Q: When is the Soundcheck?
• The Pre-show Soundcheck is scheduled for 17:00.
• Both GOLD and SILVER ticket holders will enter the standing area for the Pre-show Soundcheck and Post-show Goodbye Session. After the Soundcheck, seated guests will be guided back to their seats.
• If you are late for the start of the Soundcheck, regardless of the reason, you will not be allowed to join and no refunds or compensation will be provided.
• Fan benefit check-in closes at 19:00 at both entrances. Please arrive on time, as we can’t guarantee fan benefit items will be available for collection after this hour.
• Important: Strictly no photography or video recording during the Soundcheck — this includes mobile phones. Anyone seen recording will be escorted out of the venue.

Q: What happens after the show?
• After the show ends, please follow our staff's instruction and go to the standing area where you attend for the soundcheck to wait for the Goodbye session.
• The Goodbye Session will be held after the performance. Depending on the day’s situation, it may take some time before you can attend — thank you for your patience.
• GOLD ticket holders will stay behind for the Group Photo and will be guided in small groups (around 20 people each). Please stay with your group to keep things moving smoothly.
• Important: During the Group Photo, phones must be put away; photos or videos are strictly prohibited.

EXIT & RE-ENTRY
Q: Can I leave and come back in?
• There is no re-entry once your ticket is scanned!

Q: Is there a special exit for Fan Benefits attendees?
• Where possible, a separate route will be used to help guests exit easily after post-show activities.

GENERAL REMINDERS
Keep your wristband and laminate on at all times, lost or damaged items will not be replaced.
Follow staff and security instructions for a safe and enjoyable experience.
Be respectful to other fans and keep lines orderly.
No gifts or letters can be given to the artist onsite, these will not be accepted.
All benefit items are limited, no duplicates will be given.
We reserve the right to implement changes to these conditions before and during the Event to ensure all attendees’ and our staff’s safety. All final decisions will remain at the sole discretion of iMe.

GENERAL INFORMATION
General Doors Open : 18:00pm
Show Start : 19:00pm
• General Admission Queuing officially opens at 14:30pm – We strongly recommend you avoid arriving before 14:30pm, in accordance with venue operations. There will be no space for GA queuing before 14:30pm.
• Photo cards will be distributed at the redemption point immediately after ticket scanning.
• Ticket holders with prohibited items will not be allowed entry.
• No re-entry is allowed for any ticket holders.
• No food or drinks may be brought into the venue.
• Please follow staff and security instructions for a safe and enjoyable experience.

Note: Given the hot weather expected, for your comfort and safety, we kindly ask fans not to arrive before the advised time to queue outdoors. Prolonged exposure to the sun may cause dehydration, discomfort and affect your overall experience of the concert.

Please note there will be no official merchandise available at the London show. We recommend adjusting your arrival time accordingly, as there won’t be a need to arrive early for merch shopping.

BAG POLICY (Staying safe | OVO Arena Wembley)
• Bags that can be worn on the back may not be bigger than A4.
• Rucksacks or backpacks of any kind, luggage, holdalls, or any bags over A3 size are not permitted.
• There is no cloakrooms to store prohibited items.
• Security checks will be conducted at designated security checkpoints.
• For more details, please refer to the official venue policy :
OVO Arena Wembley https://www.ovoarena.co.uk/your-visit/faqs

PROHIBITED ITEMS
• Anything with a 35mm+ lens, audio, video recording cameras and tripod are not allowed
• Banners, Flags or Signs that are over the size of A3 or convey offensive messages
• Laser pointers, Selfie sticks, Go Pros or iPads used for photography or videography
• No full glass containers, cans, aluminium bottles, or thermoses intended for consumption are allowed
• Any liquids, all reusable drinks bottles, PED plastic bottles.
• For the full list of prohibited items, please refer to the official venue policy : OVO Arena Wembley https://www.ovoarena.co.uk/your-visit/faqs

We reserve the right to implement changes to these conditions before and during the Event to ensure all attendees’ and our staff’s safety. All final decisions will remain at the sole discretion of iMe Europe.