COVID-19 safety measures

We can’t wait to welcome you to the OVO Arena Wembley. Our number one priority is making sure your visit is as safe and fun as possible.

When you visit us we’ll always be operating under most up to date guidance and legislation in place.

Our safety measures and terms of entry are always under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

Please also check the dedicated event page for the event which you are attending here on our website as we'll also update any possible further event specific information there.

While self-isolation is no longer legally required if you test positive for COVID-19, the Government advises you to consider staying at home if you can and avoid contact with other people.

What we're doing to help keep you safe

Face coverings

While not mandatory, we ask you to please consider wearing a face covering in crowded, enclosed spaces inside our venue (e.g. concourse, toilets and queueing areas) inside our venue. 

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.


To help protect you, all our guests and staff, we recommend that all staff working at our venue should consider taking a lateral flow test before attending the venue.  

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

Contactless services

If you bought your ticket via our website or, then you will have an AXS Mobile ID ticket. You and your guests will need to download OVO Arena Wembley venue app to access your tickets and have them scanned as you go into the arena.

You can use the Venue App to order selected food, drinks and merchandise with fast collection lanes, so you’ll spend less time queuing and more time enjoying the show.

The OVO Arena Wembley is a cashless venue. We’ll only accept contactless or card payments.

Keeping you up to date

We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.

Plan your journey

We recommend planning ahead on how you’ll get here. Wembley Park Official Car Park have pre-bookable parking space.

Head to our Getting Here page for more information on these services, as well as private hire options and the Tube.

Be kind

Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.