COVID-19 safety measures + VenueShield

We can’t wait to welcome you to the OVO Arena Wembley. Our number one priority is making sure your visit is as safe and fun as possible.
 

We all have a shared responsibility to help prevent the spread of Covid-19.

When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's comprehensive and industry-leading program – VenueShield.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

Please also check the dedicated event page for the event which you are attending here on our website as we'll also update any possible further event specific information there.


While self-isolation is no longer legally required if you test positive for COVID-19, the Government currently advises you to stay at home if you can and avoid contact with other people.
 

What we're doing to help keep you safe


Face coverings


The government currently advises you to consider wearing a face covering in crowded, enclosed spaces.

To help protect you, all our guests and staff, we strongly encourage everyone inside our venue to consider wearing a face mask within communal areas (e.g. concourse, toilets and queueing areas) inside our venue. 


Hand sanitiser


We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.
 

Self-testing


We recommend that all staff working at our venue should take a lateral flow test before attending the venue.  
 

Enhanced cleaning


As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.


Contactless services


If you bought your ticket via our website or AXS.com, then you will have an AXS Mobile ID ticket. You and your guests will need to download OVO Arena Wembley venue app to access your tickets and have them scanned as you go into the arena.

You can use the Venue App to order selected food, drinks and merchandise with fast collection lanes, so you’ll spend less time queuing and more time enjoying the show.

The OVO Arena Wembley is a cashless venue. We’ll only accept contactless or card payments.


Keeping you up to date


We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.


Plan your journey


We recommend planning ahead on how you’ll get here. Wembley Park Official Car Park have pre-bookable parking space.

Head to our Getting Here page for more information on these services, as well as private hire options and the Tube.


Be kind


Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

 

Venue Shield Logo.jpegVenueShield

TRUSTED PROTECTION FOR THE LIVE EXPERIENCE

As local communities across the globe reopen parts of their economies in the safest way possible, ASM Global, the world’s leading venue management and services company, has begun deploying VenueShield, its comprehensive and industry-leading program.  The protocols and procedures are being activated in various stages worldwide at more than 325 ASM Global facilities, providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts. 


For further information, please visit:


ASM GLOBAL VENUE SHIELD