Fancy an upgrade?

Make your experience that bit more special by upgrading. You’ll get access to a premium lounge, fast entry into this area and 1 x food item + drink.


The premium lounges offer private bars with comfortable seating and toilet access. You’ll be able to enter the lounge 30 minutes before doors and access this space until 1-hour post-show (please note, post show lounge location may change or be subject to closure).

You’ll need a ticket to the show to access the lounges. Make sure you’re booking the correct event time and date, too.

Heroes Lounge

The Heroes Lounge offers access via the VIP entrance and is best for those sitting in south side blocks or on the main floor. 

Hello Wembley Lounge

The Hello Wembley Lounge offers access via the VIP entrance is also most suited for those in south side blocks or on the main floor.

How to Upgrade

To upgrade your access into the Hello Wembley Lounge or Heroes Lounge for the event that you are attending:

Head to the dedicated event page on our website or the‘ Events’ tab in our venue app and then click through to the AXS ticketing page via the ticket buttons and hit the ‘Venue Lounge Passes’ buttons.


If you have not yet purchased tickets to the event, you can add Hello Wembley Lounge or Heroes Lounge passes to your ticket selections at the ‘Offers’ page during the purchase flow when booking via

To find out about all our premium seating & lounge options hit the button below.

Premium seating & lounges.